Shipping

General Information

At Mainstay Auto Parts orders placed by 2 p.m. Pacific Standard Time are usually processed the same day. Many of the products we sell are drop shipped directly from our partnered warehouses around the country. Expected ship and delivery dates are estimates however you will be notified if there are changes in the dates. In-stock items are usually delivered to you within 1 -5 days within the U.S.

Shipping Costs and Locations

At mainstay most of our items are free shipping except for truck freight, oversize items. And where shipping cost applies it will be shown before you finally place your order. Expedited shipping, doesn’t qualify for Mainstay Auto Parts free shipping. The locations below don’t qualify for free shipping.

International Orders
APO / FPO , LTL Freight Items
Alaska, Hawaii, U.S. Territories

Shipping & Delivery Times

The estimated shipping and delivery times will be shown at the time of check as it applies to each item because our products ship from our partnered warehouses across the U.S.

Expedited Shipping

Our shippers have proven reliable and trustworthy, we have experienced the least amount of problems with them however when available, expedited delivery options will be offered in your cart at the time of checkout. Expedited shipping doesn’t qualify for Mainstay Auto Parts free shipping.

Free Shipping

At mainstay most of our items are free shipping except for truck freight and oversize items. And where shipping cost applies it will be shown before you finally place your order. Expedited shipping doesn’t qualify for Mainstay Auto Parts free shipping. All qualified items are eligible for Free Shipping. And in the case Free Shipping Mainstay Auto Parts will indicate the items that are eligible as well as select the shipping method usually through standard ground shipping. Truck freight shipment, oversized, international, Alaska, Hawaii, Puerto Rico or APO/FPO orders are excluded from Free Shipping. In addition, Free Shipping only applies to standard ground shipping orders to residential and commercial addresses in the continental US. Mainstay Auto Parts reserves the right to end or change this Free Shipping offer at any time.

LTL Freight Items

LTL is initialization, using the first letter in the three word phrase Less-Than-Truckload. This means a shipment that does not require a full 48- or 53-foot trailer. Free shipping does not apply to truck or freight shipments of oversized items. These oversized items exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. You will be notified of the cost and delivery time for such items. Delivery time at your shipping address will be discussed with you. Signature requirement applies with 18 years as the minimum age and ID in addition. Delivery is done to the curb. And you can also pick up your items at the Freight Company.

Packaging Damage

You are required to inspect the package for any sign of damage before signing. Don’t sign for the order if there is any substantial damage that at your discretion might have damaged your item. please contact our Customer Service by Clicking Here so we can complete the claim and process a replacement order. But for minor damage to the package and at your discretion if you feel your order has not been affected you can still accept the shipment but make note on the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.

Concealed Damage

Once you received your order open and inspect your item for any signs of “Hidden or Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact our Customer Service by Clicking Here so we can complete the claim and process a replacement order.

Freight Confirmation

Some items require special handling and must be checked by Mainstay Auto Parts prior to shipping. Mainstay Auto Parts shipping specialist will contact you by phone to confirm the details of your order.

International Orders

We offer shipping outside of the U.S. Mainstay Auto Parts Export is experienced in handling all types of shipments around the world, we can assist you with all your shipping requirements. No need to worry about all the details, just place your order and we will handle the rest. We will send you all necessary documents as well as tracking information and local contact in your country. If you prefer to use a forwarder of your choice, we will be happy to work with them as well. We can ship anything from full containers to small packages. These orders are not eligible for Free Shipping offers. Upon your request we can e-mail you a shipping quote before placing your order.

Alaska, Hawaii, and U.S. Territories

Mainstay Auto Parts can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, you will receive a shipping cost at checkout. These orders are not eligible for Free Shipping offers. Upon your request we can e-mail you a shipping quote before placing your order.

Tracking Numbers

All applicable orders will get tracking numbers and we will e-mail it to you.

Questions

If you have any questions about the delivery and shipment or your order, please Click Here to contact us.